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How z78 Handles Your Personal Data

At z78, we are clear about what personal data we collect, why we collect it, and how long we keep it — because your account belongs to you…

Data collected only for account operationNo data sold to third partiesUPI and Paytm transactions handled under encryptionYou can request deletion at any timePolicy updated when practices change

Explore the Lobby Read FAQ

What Data We Collect and Why

z78 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account with z78, we collect the information needed to verify your identity, process deposits through UPI, Paytm, or PhonePe, and maintain your account history. This includes your name, email address, contact number, and transaction records. We do not collect payment credentials directly

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— UPI and Paytm flows are handled by the respective payment processors under their own security protocols. We also collect device and session data to keep your account secure and to detect unusual access patterns. All of this data is stored on servers with encryption at
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rest and in transit. Access to your data inside z78 is limited to teams that need it to operate your account or respond to your queries. We do not share, rent, or sell your personal data to advertisers or unrelated third parties. Data retention periods depend
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on the type of record and the requirements of applicable law in your jurisdiction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you have a question about how your data is used, want to request a copy of your records, or need to report a concern about your account data, our privacy support team is reachable through the channels below. We aim to acknowledge all data-related requests within 48 hours and resolve them within the period required by applicable law.

Team online

Email Privacy Team

Send your data access, correction, or deletion request to our privacy email address. Include your registered account email so we can locate your records and respond accurately within the required window.

Live Chat Support

Our chat support is available around the clock for general privacy questions. For formal data requests, the chat team will direct you to the correct process and confirm your submission has been logged.

Account Settings Panel

Some data controls — including marketing preferences, communication opt-outs, and session history — are available directly from your account settings page without needing to contact support.

DATA HANDLING PRACTICES

How We Keep Your Account and Data Secure

Security and transparency are how we earn your continued use of the platform. Here is a plain summary of the six areas where our data handling practices directly affect your account and…

Encrypted Storage

All personal data stored by z78 — including your contact details, transaction records from UPI or PhonePe, and identity documents — is encrypted at rest using current industry-standard protocols to prevent unauthorised access.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how account pages are used. You can manage cookie preferences through your browser settings; declining analytics cookies does not affect your account access.

Account Access Controls

Your account is protected by password authentication and, where enabled, two-factor verification. We log access attempts and flag unusual patterns — such as login from an unrecognised device — with an in-account security alert.

Data Retention Schedule

Transaction records, including Paytm and UPI deposit references, are retained for the period required by applicable law in your jurisdiction. Account profile data is deleted or anonymised within 30 days of a confirmed account closure request.

Your Right to Access

You can request a full export of the personal data we hold on your account at any time. We will compile and deliver this within the period required under applicable local privacy law, at no charge to you.

Policy Change Notification

When this privacy policy changes in a way that affects your rights or how we use your data, we notify you via email to your registered address and post a summary of changes on the policy page with a revised effective date.

Common Questions About Your Privacy at z78

Below are the questions we hear most often from account holders in India about how their data is collected, stored, and what they can do about it. If your question is not covered here, reach out to our privacy team directly.

We collect your name, email, phone number, and the identity documents needed to verify your account. We also record transaction references from UPI, Paytm, or PhonePe to reconcile your deposit and withdrawal history accurately.

We do not sell or rent your data. We share it only with payment processors like UPI and Paytm who need it to complete your transactions, and with service providers bound by data-processing agreements that restrict how they may use your information.

Send a request to our privacy email with your registered account address. We will compile your data export and deliver it within the timeframe required by applicable local law, typically within 30 days of receiving a verified request.

Yes. Submit a deletion request through email or the live chat team. Once your account is closed and any pending transactions are settled, we delete or anonymise your profile data within 30 days, retaining only what applicable law requires us to keep.

We do not store raw payment credentials. UPI and PhonePe transactions are processed directly by those payment providers under their own security environments. We record only the transaction reference and outcome needed to update your account wallet.

We notify you by email before material changes take effect and publish a summary of what changed on this page. You always have the right to close your account if you do not agree with the revised terms, without penalty.

Contact our privacy team via the email address listed on this page. If you are not satisfied with our response, you have the right to escalate to the relevant data protection authority in your jurisdiction, as permitted under applicable local law.

How z78 Handles Your Personal Data

Reach Us About Your Privacy Rights

Email Privacy Team

Live Chat Support

Account Settings Panel

How We Keep Your Account and Data Secure

Encrypted Storage

Cookie Usage

Account Access Controls

Data Retention Schedule

Your Right to Access

Policy Change Notification

Common Questions About Your Privacy at z78

01 What personal data does z78 collect when I open an account?

02 Does z78 share my data with third parties?

03 How do I request a copy of the data z78 holds about me?

04 Can I ask z78 to delete my account data?

05 How does z78 protect my payment data when I use PhonePe or UPI?

06 What are my rights if this privacy policy changes?

07 Who do I contact if I believe my privacy rights have been violated?

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